Refund Policy
Effective Date: May 14, 2025
Introduction
This Refund Policy ("Policy") outlines the circumstances under which Myrestro ("we," "us," or "our") may provide refunds for orders placed through our website located at https://back.myrestro.io/home (the "Website") and our offline ordering system (collectively, the "Services"). This Policy is incorporated by reference into the Terms of Service ("Terms") governing your use of the Services.
Order Cancellation and Refunds
We strive to fulfill all orders accurately and efficiently. However, we acknowledge that circumstances may necessitate order cancellations or modifications.
- Order Cancellation Prior to Preparation: You may be eligible for a full refund of the purchase price, excluding any applicable taxes and delivery fees, if you request to cancel your order before it is prepared by our kitchen staff.
- Order Cancellation After Preparation: Orders cannot be canceled once the preparation process has begun. This includes situations where the order has been prepared but not yet packaged for delivery or takeout. In such instances, a refund will not be granted.
Order Modifications and Substitutions
Due to unforeseen circumstances or seasonal variations in ingredient availability, we may occasionally need to substitute menu items in your order. We will make reasonable efforts to notify you of any necessary substitutions before processing your order and obtain your consent.
- Substitution Consent: If you agree to the proposed substitution, your order total will be adjusted to reflect the price of the substitute item. In such instances, you are not entitled to a refund for the difference in price between the original and substituted item.
- Refusal of Substitution: If you do not consent to the proposed substitution, you may have the option to cancel your order in accordance with the terms outlined above (Order Cancellation Prior to Preparation).
Order Errors and Discrepancies
In the event you receive an order that is incorrect or incomplete, please contact us immediately. We will take all reasonable steps to verify the discrepancy and rectify the situation. This may involve:
- Re-preparation and Delivery: If the discrepancy involves missing or incorrect items, we may re-prepare the missing or incorrect items and deliver them to you at no additional cost.
- Partial Refund: If re-preparation is not feasible or you prefer not to wait for a replacement, you may be eligible for a partial refund of the purchase price for the missing or incorrect items.
Important Disclaimers
- Proof of Purchase: To be eligible for a refund, you must provide valid proof of purchase, such as your order confirmation email or receipt.
- Time Limits: All refund requests must be submitted within a reasonable timeframe of receiving your order. We reserve the right to deny refund requests made outside of this timeframe.
- Third-Party Payment Processing: Refunds will be processed through the same payment method used for the original purchase. Processing times may vary depending on your financial institution.
- Delivery Fees: Delivery fees are non-refundable unless the order error is directly attributable to our negligence.
California Civil Code Section 1770
Pursuant to California Civil Code Section 1770, we are obligated to disclose that warranties, unless expressly set forth in this Policy, are excluded to the fullest extent permissible by law. We disclaim all implied warranties of merchantability or fitness for a particular purpose.
Dispute Resolution
Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, and you agree to waive any jurisdictional, venue, or forum objections to such courts.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at tandoori90250@gmail.com or +1 (424) 456-4370.